Return & Refund Policy
Effective Date: December 29, 2025
Business Name: Genoptimize
Website: https://genoptimize.com
Genoptimize is dedicated to offering high-quality products and an equitable return process. The conditions under which returns, refunds, and exchanges may be accepted are delineated in this Return & Refund Policy. It is your agreement to the terms of this policy that you are placing an order on our website.
Return Eligibility
Items may be eligible for return if all of the following conditions are satisfied:
- The return request is submitted within 30 days of the delivery.
- The item is in its original, unsealed state.
- The item is returned in its original packaging.
- All components, manuals, and accessories are included.
- Proof of receipt is furnished.
Genoptimize reserves the right to reject returns that do not satisfy these criteria.
Items That Are Not Returnable
The following products may not be eligible for return:
- Items that have been utilized, affixed, or modified
- Items that have been damaged as a result of improper installation, negligence, or misuse
- Products that are devoid of their original packaging or components
- Items that are consumable, such as ink or toner cartridges that have been opened
- Items that are designated as final sale or non-returnable at the time of purchase
- Software, licenses, or digital products (if applicable)
Return Authorization Process
Customers must contact us prior to returning any item in order to initiate a return.
It may be necessary for you to furnish the following:
- Number of the order
- Justification for returning
- Product photographs (if they are inaccurate or damaged)
Return instructions will be furnished upon approval. Returns that are not authorized may not be acknowledged or processed. When returning items, customers are accountable for employing a secure, trackable shipping method.
Costs of Return Shipping
Return shipping costs are typically the responsibility of the consumer, unless the return is the result of our error, such as an incorrect or defective product. In general, the original shipping fees are non-refundable.
Refunds
Upon the receipt and examination of a returned item:
- The original payment method will be used to issue the approved refunds.
- Processing time is contingent upon the financial institution or payment provider.
- It may require several business days for refunds to be reflected on your statement.
Items that are not returned in their original condition may be eligible for partial refunds.
Exchanges
Defective or damaged products may be eligible for exchange, provided that they are available. In the event that a replacement item is unavailable, a refund or alternative resolution may be offered.
Items That Are Incorrect, Defective, Or Damaged
If you receive a product that is incorrect, defective, or damaged, please contact us immediately after delivery. Provide us with detailed information to enable us to assess and resolve the issue.
Cancellations
Orders are only eligible for cancellation before shipment. Once an order has been processed or shipped, it may be impossible to rescind it.
Get In Touch With Us Regarding Returns
For inquiries regarding this policy or to request a return, please reach out to:
Genoptimize
Website: https://genoptimize.com
Email: info@genoptimize.com
Address: 9169 W State St #810, Garden City, ID, 83714